Returns & Refund Policy
Last updated: October 2026
Purchase Returns
Costumes that are unworn and in original condition may be exchanged within 7 days of purchase. Please bring the item to our store with proof of purchase. We do not offer cash refunds on purchased items — store credit or exchange only.
Prepaid Online Orders
If you paid online, you can cancel for a full refund any time before your order is dispatched or handed over — just WhatsApp us your order number. If an item you paid for turns out to be unavailable, we refund it in full. Refunds go back to your original payment method: UPI usually within 5 working days, cards within 7 working days. After delivery, the exchange policy above applies.
Rental Deposits
A refundable security deposit is collected for all rental items. The deposit is returned in full when the costume is returned on time and in its original condition. Deductions may be made for damage beyond normal wear and tear or late returns.
Bulk / School Orders
For bulk orders placed for school events, cancellations made more than 7 days before the event date will receive a full refund. Cancellations within 7 days of the event are non-refundable due to the preparation involved.
Contact Us
For return or refund queries, contact us at +91 93113 65366 or visit our contact page.